Privacy Policy

Last updated: Oct, 2025

1. Accountability

Diane Richardson is responsible for all personal information under her control. If you have any questions, concerns, or complaints regarding this privacy policy or our handling of your personal information, please contact:

Privacy Officer: Diane Richardson
Email: diane@mypadcalgary.com
Phone: 403.397.3706
Address: 130, 703 - 64th Ave. S.E. Calgary, AB, T2H 2C3

2. Purposes for Collection of Personal Information

We collect, use, and disclose personal information only for the following purposes:

• To provide real estate services including property searches, listings, showings, and transaction facilitation
• To communicate with you about properties, market updates, and real estate services
• To complete real estate transactions and maintain transaction records as required by law
• To send newsletters, market reports, and promotional materials (with your consent)
• To comply with legal and regulatory requirements
• To improve our website functionality and user experience
• To maintain business records and respond to inquiries

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent may be express (verbal or written) or implied through your actions.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. Please note that withdrawal of consent may limit our ability to provide certain services to you.

For marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

4. Types of Personal Information Collected

Depending on our relationship with you, we may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Financial information (income verification, pre-approval letters, mortgage details when necessary for transactions)
• Property preferences and search criteria
• Identification documents (as required for real estate transactions)
• Information provided in forms, surveys, or communications with us
• Website usage information (IP address, browser type, pages visited, cookies)

5. Limiting Collection

We collect only the personal information necessary for the identified purposes. Information is collected by fair and lawful means.

6. Use, Disclosure, and Retention

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law.

We may share your information with:

• Real estate boards and associations (as required for MLS listings and compliance)
• Other real estate professionals involved in your transaction
• Lawyers, notaries, mortgage brokers, and other professionals assisting with transactions
• Service providers who assist us in operating our business (website hosting, email services, CRM systems) under strict confidentiality agreements
• Law enforcement or government authorities when required by law

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. Real estate transaction records are retained in accordance with regulatory requirements and professional standards.

7. Accuracy

We make reasonable efforts to ensure that personal information we collect and use is accurate and complete. You can help us maintain accuracy by notifying us of any changes to your information.

8. Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information, including:

• Physical measures (secure storage of paper records, locked filing cabinets)
• Technical measures (passwords, encryption, secure servers, firewalls)
• Organizational measures (staff training, confidentiality agreements, limited access on a need-to-know basis)

While we implement reasonable security measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

9. Openness

This privacy policy is readily available on our website and can be provided in alternative formats upon request. We are transparent about our policies and practices regarding the management of personal information.

10. Individual Access and Correction

You have the right to access your personal information held by us and to request correction of any inaccuracies. To make such a request, please contact our Privacy Officer. We will respond to your request within 30 days.

In certain circumstances permitted by law, we may not be able to provide access to some or all of your personal information. If access is denied, we will notify you of the reason for the denial.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We may use analytics services such as Google Analytics, which collect information about website usage. This information is aggregated and does not personally identify individual visitors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Marketing Communications

With your express consent, we may send you marketing communications about real estate services, market updates, property listings, and other information we believe may interest you. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Adjusting your communication preferences in your account settings (if applicable)

14. International Data Transfers

Your personal information is stored and processed in Canada. Some of our service providers may be located outside of Canada, which means your information may be subject to the laws of those jurisdictions. We ensure appropriate safeguards are in place when transferring data internationally.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically.

Significant changes will be communicated through prominent notice on our website or direct communication with you.

16. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

• Know what personal information we hold about you
• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

17. Filing a Complaint

If you have concerns about our privacy practices and are not satisfied with our response, you may file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

18. Contact Information

For any questions, concerns, or to exercise your privacy rights, please contact:

Diane Richardson Realtor
Privacy Officer: Diane Richardson
Email: diane@mypadcalgary.com
Phone: 403.397.3706
Address: 130, 703 - 64th Ave. S.E. Calgary, AB, T2H 2C3

Last Updated: Oct 2025